Security - Returns
SECURITY
Browsing and shopping on MoonlightBooks.com is anonymous with no tracking and no sign-in required. To protect your privacy and security when you buy on this site, we use the PayPal payment gateway for secure payment processing. PayPal is trusted by over 173 million users around the world. This gives you peace of mind throughout the purchasing process. Buyers on this site don’t need a PayPal account. PayPal accepts PayPal, American Express, PayPal Credit (U.S. Only) Discover and Visa and MasterCard (Credit and Debit Cards).
We also accept checks, cashier's checks or money orders mailed to us in U.S. funds. Please select the Mail Order payment option during checkout. Items purchased utilizing the Mail Order payment option will be placed on hold for you. Items will be held on hold for a maximum of ten business days. We do not accept direct bank transfers. All items ship when the payment is complete and cleared.
After we've received confirmation of your payment and your shipping data, we'll send you an acknowledgement email.
Email us at Moonlight.Book.Store@gmail.com or call us at 1-800-613-9033 (2 p.m. - 9 p.m. Pacific U.S. time) or leave a message on voice mail for us if we are out of the office or during other time periods - with your question, name, phone number and/or email address so we can get back to you) with any questions about payment.
RETURNS
Any book item is returnable for refund for any reason within 10 days after your have received the book. We must get it back in the same condition as shipped out. The original shipping slip must be enclosed with all book returns. Refunds will be processed promptly after an item is returned to us safely and you'll be notified of the refund by email. If an item has been damaged in transit to you, please notify us immediately for return instructions. Shipping costs will be refunded to you both ways on damage cases.
All books over $25.00 and all collectibles must have written an email authorization from us with the authorization code. Include a copy of that authorization with the book or collectible item that is being returned. Returns should be sent if possible, in the same packing as we shipped it to you. Items must be protected from any damage.
No refunds will be made on paper collectibles or books being returned from an environment where there has been any smoking.
All of our items originate from a smoke free environment. All stamp, coin and historical document sales are guaranteed to be as described and all sales are final and not eligible for refunds.
